Shipping Policy

Last updated: November 15, 2025

Thank you for visiting and shopping at HobbsGo. This Shipping Policy outlines our practices regarding the shipment of products purchased from hobbsgo.myshopify.com.

Processing and Delivery Time

Orders are typically processed and delivered within 12 hours from the date and time of order confirmation

Please note that delivery times may be extended due to:

  • Weekends (Saturday and Sunday)
  • Bank holidays and public holidays
  • High-volume shopping periods
  • Unforeseen circumstances beyond our control

We are open for seven days, excluding bank holidays and public holidays in India.

Order Processing

  • Orders are processed during business hours
  • Orders placed on weekends or holidays will be processed on the next working day
  • You will receive an order confirmation email once your order is placed
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched

Shipping Locations

We currently ship to addresses within India. Please ensure your shipping address is accurate and complete to avoid delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order weight and size
  • Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking number (where available)
  • Estimated delivery date

You can track your order using the tracking number provided through our shipping partner's website.

Delivery Attempts

Our shipping partners will attempt to deliver your order to the address provided. If delivery is unsuccessful:

  • A delivery notice will be left with instructions
  • You may need to arrange redelivery or pickup
  • Packages may be returned to us if unclaimed after multiple attempts

Incorrect or Incomplete Address

Please ensure your shipping address is correct and complete. We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Delays caused by incomplete or inaccurate address information
  • Additional charges for address corrections or redelivery

Delays

While we strive to meet within 12 hours delivery timeframe, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Customs clearance (if applicable)
  • Courier service delays
  • Weekends and bank holidays

We will notify you of any significant delays as soon as we become aware of them.

Lost or Damaged Packages

If your package is lost or damaged during shipping:

  • Contact us immediately at contact@hobbsgo.com
  • Provide your order number and details of the issue
  • Include photos if the package is damaged
  • We will work with our shipping partners to resolve the issue

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address provided by customer
  • Refused delivery
  • Multiple failed delivery attempts

We will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Order Modifications

If you need to modify your shipping address or order details:

  • Contact us immediately at contact@hobbsgo.com
  • Include your order number
  • Modifications can only be made before the order is shipped
  • Once shipped, orders cannot be redirected

Holidays and Peak Seasons

During bank holidays, public holidays, and peak shopping seasons:

  • Processing times may be extended
  • Delivery may take longer than the standard 12 hours
  • We will notify customers of any expected delays

Multiple Items

If you order multiple items:

  • Items may be shipped together or separately depending on availability
  • You may receive multiple shipments with separate tracking numbers
  • All items will be delivered within the estimated timeframe unless otherwise notified

Contact Us

For questions about shipping or to check on your order status, please contact us:

  • Email: contact@hobbsgo.com
  • Website: hobbsgo.com

Please include your order number in all shipping-related inquiries.

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website with an updated "Last updated" date.

By placing an order with HobbsGo, you acknowledge that you have read, understood, and agree to this Shipping Policy.