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Frequently Asked Questions
Everything you need to know about HobbsGo - pet grooming, HobbsGo On Wheels, relocation and pet care.
HobbsGo offers two main grooming packages: Wash & Go (bath, conditioning, blow-dry, brushing) and Full Groom (everything in Wash & Go plus haircut, ear cleaning, eye cleaning, dental cleaning, hygiene cleaning and nail clipping). Add-ons like medicated wash, de-matting and de-shedding are also available.
Wash & Go is HobbsGo's essential grooming package for pets who need a regular bath and coat refresh without a full haircut. It includes shampoo, conditioning, blow-dry and brushing - ideal for regular coat maintenance between full grooming sessions.
Full Groom is HobbsGo's complete grooming package. It includes bath, shampoo, conditioning, blow-dry, brushing, haircut, eye cleaning, ear cleaning, dental cleaning, hygiene cleaning and nail clipping. Ideal for pets that need complete coat care, hygiene and styling.
Choose Wash & Go if your pet has a manageable coat and needs regular freshness. Choose Full Groom if your pet needs a haircut, full hygiene care or has a long or heavy coat. For most pets, the best routine combines regular Wash & Go sessions with periodic Full Groom based on coat condition.
Frequency depends on breed, coat type, lifestyle and activity. Short-coated breeds need basic grooming less often. Long-coated breeds like Shih Tzus, Pomeranians and Golden Retrievers benefit from regular grooming to prevent matting and discomfort. Ask the HobbsGo team for a schedule based on your pet's coat.
HobbsGo offers: Medicated wash (for skin care needs), De-matting (for tangled or knotted coats) and De-shedding (for heavy shedding). These are especially useful for pets with long coats, seasonal shedding or specific skin conditions. Always follow your vet's guidance for skin concerns.
Check for hygiene standards, patient handling of pets, what is included in the package, whether pet-safe products are used, and whether add-ons are available for your pet's coat type. At HobbsGo, the focus is on keeping grooming safe, practical and comfortable - not just appearance.
Book through HobbsGo's website or WhatsApp. Visit us at 3/245, Vipul Khand, Gomti Nagar, Lucknow or WhatsApp at +91 77539 94041. You can also book online here.
HobbsGo On Wheels is a Direct-to-Pet mobile pet store and fresh food truck in Lucknow. It brings packaged pet food, treats, accessories, fresh handmade bowls, puppuccinos and pet coolers directly to residential societies, parks and pet-parent communities, and is India's first pet brand listed on Swiggy.
The truck carries pet food, treats, accessories, fresh handmade pet bowls, puppuccinos (a pet-friendly treat) and pet coolers. It is a full retail and fresh food experience on wheels. Product availability may vary by route and date.
HobbsGo On Wheels operates across residential societies, parks and pet-parent communities in Lucknow. Location updates, customer requests and route demand help us decide where to park next. Follow @hobbsgoofficial on Instagram or visit our On Wheels page for current location.
Yes! HobbsGo On Wheels is live on Swiggy for fresh pet food orders in selected Lucknow areas - making us India's first pet brand on Swiggy. Search for HobbsGo on the Swiggy app to check availability in your area.
HobbsGo offers freshly handmade pet bowls, puppuccinos and pet coolers through the truck and Swiggy, depending on availability. Introduce fresh food gradually into your pet's routine and consult your vet for specific dietary requirements.
Direct-to-Pet (DTP) is HobbsGo's model of bringing pet care products and services directly to where pets and pet parents live. Instead of depending only on stores or ecommerce, DTP combines mobile retail, society-level engagement, fresh food, Swiggy ordering, WhatsApp support, grooming, store access and an upcoming pet-profile-led app.
Yes! HobbsGo On Wheels actively visits residential societies, apartment complexes and parks. To invite the truck to your society or organise a pet care event, reach out via WhatsApp at +91 77539 94041 or email hobbsgoofficial@gmail.com.
The HobbsGo app is in development. It will support pet profiles, suitable product discovery, feeding guidance, truck tracking, geo-fenced alerts, repeat ordering, replenishment reminders and future subscriptions. App beta launch is planned for mid-2026.
International pet travel can be complex due to varying country rules, but with proper planning it is achievable. It involves vaccination, paperwork and customs regulations. You can manage it yourself - even if you hire an agency, you will still need to be involved in the paperwork process.
Typically required: health certificate, vaccination records (especially rabies), microchip, export certificate from AQCS, and import permit from the destination country. Always verify country-specific requirements well in advance as they vary significantly.
Yes, your pet can fly in-cabin if your dog or cat including their carrier weighs up to 8kg. Always confirm "Pet in Cabin (PetC)" availability with your airline before booking and check their specific carrier size requirements.
A health certificate is issued by a vet confirming your pet's fitness for a specific trip. A pet passport is a long-term document with vaccination records that can be used for multiple trips as long as vaccinations remain valid.
Online pet ticket booking is not available on most airlines. Contact airline customer support before booking your own ticket to confirm pet policy. After booking your flight, call or chat with the airline to add your pet. You will receive an updated ticket with your pet included via email.
The rabies titre test checks your pet's rabies antibody level - the result must be >0.5 IU/ml from a lab authorized by the destination country. It is done 30 days after anti-rabies vaccination. Your pet cannot travel for 90 days after the test, so plan well in advance.
For domestic travel, plan: route, pet-friendly transport (train or flight), suitable crate or carrier, vaccination records, health certificate, food and water, comfort items and travel timing. Requirements vary by airline or train operator - always confirm in advance.
The crate must be safe, comfortable and accepted by the travel provider. International routes often require IATA-approved crates. Your pet must have enough space to stand, turn and rest. For in-cabin travel, the carrier must fit under the seat and meet airline size limits.
For domestic moves, start as early as possible. For international relocation, begin planning months in advance - some countries require waiting periods (like 90 days after the rabies titre test) that cannot be rushed. Early planning avoids last-minute stress for you and your pet.
HobbsGo supports pet parents with relocation planning, crate guidance, documentation requirements, health certificate guidance and travel preparation for domestic and international moves. Learn more or contact us at +91 77539 94041.
HobbsGo offers dog food, cat food, dry food, wet food, treats, toys, collars, leashes, bowls, grooming essentials and everyday pet accessories. Available at our Gomti Nagar store, online at hobbsgo.com and through HobbsGo On Wheels. Stock varies by channel.
It depends on your pet. Fresh food, dry food and wet food can all work based on your pet's breed, age, activity level and health condition. The goal is to find what suits your specific pet - not to replace one format blindly. Consult your vet for pets with medical conditions.
Consider species (dog or cat), breed, age, weight, activity level, health condition and current diet. A young active puppy has very different needs from a senior dog. HobbsGo is building pet-profile-based food guidance to help with food choices. Ask the team at the store or via WhatsApp for guidance. For medical conditions, allergies or prescription diets, consult a qualified veterinarian.
Yes. A balanced approach may include dry food, wet food, treats and fresh food depending on your pet's routine and suitability. HobbsGo believes in helping pet parents choose better - not forcing one format. Introduce fresh food gradually to avoid digestive upset.
Shop at HobbsGo: 3/245, Vipul Khand, Gomti Nagar, Lucknow, online at hobbsgo.com, or through HobbsGo On Wheels when the truck is in your area. The store also provides product guidance and pet care support.
HobbsGo uses pet profile details such as dog or cat, breed, age, weight, activity level and food habit to guide better food and product choices. This is pet-profile-based guidance, not veterinary diagnosis. For medical conditions, allergies or prescription diets, consult a qualified veterinarian.
HobbsGo is a Direct-to-Pet pet care ecosystem from Lucknow. We combine pet retail, grooming, fresh food, HobbsGo On Wheels, pet relocation guidance and an upcoming pet-profile-led app. Data supports our recommendations, stock planning and route planning in the background, but our category is Direct-to-Pet, not AI.
Pet brands can partner with HobbsGo for product sampling, truck-based display, society-level activations, product launch pilots, customer feedback collection and co-branded campaigns. HobbsGo On Wheels gives direct access to real pet parents in high-intent locations. Contact us at hobbsgoofficial@gmail.com.